About claims

Satisfied customers are crucial to SparWindows

Our aim is to deliver quality products on time and at the lowest possible price, with the lowest possible margin of error.
However, we know that mistakes can be made and of course these must be remedied as quickly as possible.

When a claim is made, you will receive confirmation within 24 hours that it has been received. 
Our service department will then assess the matter and notify you of what to do next, as soon as possible.

In order to ensure the quickest and best possible handling of a claim, our procedure is as follows:

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NB! 

Products that have visible faults or damage must not be installed until we have dealt with the case. If installation takes place, the product will be regarded as accepted by the customer.

Damage in transit

1)    If you are at home to receive the goods, the damage must be stated on the delivery note. You must also take a photo of the damage and report it to us by email. If you are not at home to receive the goods, the damage must be reported as soon as you get home – and prior to installation.

2) We will assess the damage as soon as possible, on the basis of your description and your photos. The matter can be solved in the following manner:

- the product should be returned, we will remedy the damage, replace parts or produce a new item and deliver it to you again.

- we will forward spare parts for repair and you replace the damaged parts yourself, allowing you to continue with your project as quickly as possible.

Visible damage to the product

1) Visible damage must be reported by email without delay and always prior to installation. If a product with visible damage is installed, the product is deemed to be accepted and remedial action can only take place in the form of forwarding of spare parts.

2) We assess the damage as soon as possible on the basis of your description and your photos. The matter can be solved in the following manner:

- the product should be returned, we will remedy the damage, replace parts or produce a new item and deliver it to you again.

- we will forward spare parts for repair and you replace the damaged parts yourself, allowing you to continue with your project as quickly as possible.

Damage that occurs after installation has taken place

1) Damage must be reported by email as soon as it is discovered, with a description and photos attached. 

2) We will assess the damage as soon as possible, on the basis of your description and your photos and find a solution in consultation with you.

3) In the event that a new product is delivered after installation has taken place: Please be aware that we will manufacture and deliver the product without charge, but will not cover any costs for removal and refitting.