CLAIMS
At Sparwindows, we aim to deliver high-quality products on time and at the best possible price – with minimal room for error. However, we understand that sometimes things don’t go as planned, and when that happens, we’re committed to resolving the issue as quickly and smoothly as possible.
Once you submit a claim, you’ll receive a confirmation within 24 hours. Our service team will then assess the case and get back to you with the next steps – as soon as possible and no later than within 14 days.
SUBMIT A CLAIM
Need to make a claim? Do it online in just a few clicks!
Log in now and see how easy it is:
Note: If you don’t have an account yet, please create one first.
If you placed your order on or after July 1, 2024: You can easily submit your claim through MySparwindows. If you placed your order on or before June 30, 2024: Please use our claims form to submit your request.
SUBMIT A CLAIM
Need to make a claim? Do it online in just a few clicks!
Log in now and see how easy it is
Note: If you don’t have an account yet, please create one first.
We’re committed to resolving the issue as quickly and smoothly as possible.
We’re here to make things right and ensure you have a positive experience, even when the unexpected occurs.
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BEFORE SUBMITTING A CLAIM
Before submitting a claim, we recommend reviewing our installation manuals to ensure everything has been installed according to our guidelines.
If your product has visible defects or damage, do not install it before your claim has been reviewed and processed. Installing a damaged product will be considered acceptance of the item in its delivered condition.
Please note that if the issue is found to be caused by incorrect installation, insufficient maintenance, or similar user-related factors, we reserve the right to charge for a service technician visit. By submitting a claim, you confirm that the product has been installed correctly according to our manuals, and you accept that a fee may apply if the issue is not due to a manufacturing fault.
