Claims

Customer satisfaction is essential to Sparwindows

At Sparwindows, we aim to deliver high-quality products on time and at the best possible price – with minimal room for error. However, we understand that sometimes things don’t go as planned, and when that happens, we’re committed to resolving the issue as quickly and smoothly as possible.

Once you submit a claim, you’ll receive a confirmation within 24 hours. Our service team will then assess the case and get back to you with the next steps – as soon as possible and no later than within 14 days.

We’re here to make things right and ensure you have a positive experience, even when the unexpected occurs.

Submit claim

Unsure if your window is installed correctly?

Before submitting a claim, we recommend reviewing our installation manuals to ensure everything has been installed according to guidelines.

Installation guides:

Important:

If your product has visible defects or damage, do not install it before your claim has been reviewed and processed. Installing a damaged product will be considered acceptance of the item in its delivered condition.

Please note that if the issue is found to be caused by incorrect installation, insufficient maintenance, or similar user-related factors, we reserve the right to charge for a service technician visit. By submitting a claim, you confirm that the product has been installed correctly according to our manuals, and you accept that a fee may apply if the issue is not due to a manufacturing fault.

Transport damage

If you are home to receive the delivery, any visible damage must be noted on the delivery receipt at the time of delivery. Please also take clear photos of the damage and report it to us by email as soon as possible. If the delivery is made in your absence, any damage must be reported immediately upon your return – and always before installation.
Once we receive your report and photos, our team will assess the situation as quickly as possible. Depending on the damage, we will offer one of the following solutions:

The product is returned to us for repair, partial replacement, or full replacement, after which it will be redelivered to you.
We send out replacement parts for you to install, allowing you to continue your project without unnecessary delays.

Submit claim

Visible damage to the product

Visible damage must be reported immediately and always before installation by submitting our claim form. If a damaged product is installed, it is considered accepted in its current condition, and any compensation will be limited to the supply of replacement parts.
Once we receive your description and photos, we will assess the issue as quickly as possible. Depending on the situation, we offer the following solutions:

The product is returned to us, and we either repair it, replace the damaged parts, or manufacture a new item and deliver it to you.
We send replacement parts for you to install, allowing you to continue your project without unnecessary delay.

Submit claim

Damage that occurs after installation

All damage must be reported as soon as it is discovered by completing our claims form, including a detailed description and clear photos.
Our service team will assess the issue as quickly as possible based on the information you provide, and we will work with you to find the best possible solution.
If a replacement product is provided after installation has taken place, please note that we will manufacture and deliver the new item free of charge, but we do not cover costs related to removal or reinstallation.

Please note:

If you have submitted a product in connection with a cancellation or complaint, you will receive a confirmation email as soon as we have received your completed form.

Submit claim